Terms & Conditions

Rental Period (deliveries & collections):

•       From/to AIRPORTS / PORTS:
 Starts counting from your booked ARRIVAL-TIME by your given flight-number or ferary/boat company.1 Day Rental = 24 hours.

 

•       From/to  HOTELS & our OFFICES in Rethymno Area:
The rental period is calculated on a 24 hour base only if delivery/collection is EVENING to EVENING or MORNING to MORNING.

      Within working hours FREE delivery/collection only for Rethymno Area. For other destinations a extra fee delivery/collection charges will apply !

 

•       Grace period: 

      1 hour – Reservations will be held for 1 hour from the specified reservation time and will be counted after 1 hours as NO-SHOW ! *

 

•       Delayed deliveries & collections: 

      In the event of flight/boat delays and the original reservation includes flight details or ferry/boat details, than customer’s reservations will be guaranteed without any extra charges (but no refund possible for the lost/unused hours). In case customer changed his flight and didn’t informed GREENWAYS MOTOR TOURS on time, than the rule for grace period will take action.

      To avoid problems / discussions please let us know on time changes for delivery-times and flight-changes, our Central Service Center Rethymno           will be available daily 24h: Mobil  +30 693 8467 522  WhatsApp .

 

•       Late Evening-/ Night-/early morning deliveries: 

      Will apply :extra-surcharge of € 40, at the Airports / Ports in Heraklion or Chania between 22:00h and 07:30h.

 

•       Extra hours:

      Later returns / collections
5 hours = FULL day extra charge.
2 hours = ½ day extra charge.

 

•       Downpayments at time of Reservation:

•       Your reservation will be confirmed or rejected within 1 day from the day of payment of the deposit.

       In case of rejection, the deposit will be returned to you.

 

•       Methods of Payments:
a) With CREDIT CARD (Visa, Mastercard, Maestro)
b) By cash
    The balance of the rental-amount has to be paid at time of delivery.*

 

•       Cancellations:
 From 59 days till day of arrival or non-show for any reason NO refund will apply.
 For unused days or earlier returns for any reason NO refund will apply.

    * In the event that an advance payment (reservation) has been transfered after mutual or written agreement for another

       date or for another year and the customer cancels or non-show for any reason, refund will not be placed *

 

•       Insurances included:

•       Civil liability for bodily injuries to third parties per victim 1,300,000.00 euros .

•       Material damages to third parties, per accident 1,300,000.00 euros .

•       Legal assistance  10,000.00 euros .

•       Family medical care and emergency air transportation .

•       Health Care Assistance  Coverage .

•       Accident care  Assistance (for the vehicle).
This means that the driver is liable / responsible for all damage to the motorbike up to the excess amount of,when the renter is responsible for the accident   .     . CDW – COLLISSION DAMAGE WAIVER with an excess / franchise payable amount in case of damage.

 

•       Self Risk:

Piaggio Liberty 50cc:  400€                                     CFMOTO CFORCE 450cc/ 520 cc:   600€ 

Piaggio Liberty 125cc: 600€                                    Susuki Marauder / Volusia 800 cc:    1200€

Bevery/Carnaby 300cc: 600€                                  Suzuki Intruder 250 cc:          600€

Piaggio MP3 300 cc:    800€                                     BMW F800GS / F850GS:     1500€ 

Honda CRF 250 cc:     800€                                      BMW F700GS / F750GS:     1200€ 

Honda CRF 300 cc:    800€                                       Suzuki V-strom 650 cc:         1000€ 

Yamaha WR 250 cc:   800€                                       Yamaha XT 660 cc:   1000€      

•       Insurances optional:
THP – THEFT PROTECTION / INSURANCE and SELF RISK EXCEPTION / RELEF for € 7,- per day.

 

•       Guarantee Excess Amount: 

      Please note that all renters are required to place a credit card guarantee at the time of delivery. 

      This deposit covers the excess amount of the insurance (see above) in case of damage. 

      Cash deposits are only acceptable, when pick up and drop off of the vehicle takes place in  our office in Rethymno.

      The blocked amount will be released after drop off and the proofment of our mechanics.

      The duration of the refund depends on your bank's policy. 

        In case of damage, Greenways will inform you within 7 days, after the return of the vehicle, concerning the damage costs,

      which will be charged after to your credit card.

 

•       Topcase & Panniers: optional available at following rates and for following bikes:
3 days = € 40         4 days and more € 50        Panniers  R 38L L 29L BMW
3 days = € 30         4 days and more € 45        Topcase   58 L              BMW
3 days = € 25         4 days and more € 40        Panniers  2 x 40 L  Suzuki V-strom / Yamaha XT
3 days = € 15         4 days and more € 25        Topcase   48 L        Suzuki V-strom / Yamaha XT

 

•       Road Assistance Service:
Greenways Rethymnon Motorcycle Rentals in Crete offers road assistance in case of vehicle damage, failor throughout Crete.

      Just dial the service number that is written on your rental contract and ower team will be there. So fast we can thepanding the distance.

     The tires and rims of the motorcycle are paid by the tenant.

 

•       Driving license: original only
All  Drivers must hold a valid category

      AM/ML up to   50cc from ages 16 to 18 yold , valid at least one (1 ) year.

        A1 up to          125cc from ages 18 to 21 yold , valid at least one (1 ) year.

        A2 up to          400cc from ages 21 to 23 yold , valid at least one (1 ) year.

        A         unlimited cc from ages 23 to 70 yold , valid at least one (1 ) year.

 

               FOR MP3 SCOOTERS CAR DRIVER LICENCE CAT B IS REQUIRED ( unlimited cc )

               FOR 4WHEELS  ATV/QUADS CAR DRIVER LICENCE CAT B IS REQUIRED ( age 20 yold and above) 

               No refunds will be given for rentals rejected due to non-show of a valid driving licence. Faxed or photocopied licenses are not acceptable.
                It is the driver's responsibility to ensure that he / she has the appropriate driving licence.
                Customers from NON-EU-Countries please ask for acceptance of driving license and which documents has to be shown.
                Additional the Renter has to show a valid ID-Card or valid Passport.

 

•       Helmets ( jet)
 In order for us to provide you with the best possible service, you have to inform us exactly for your size number.